Address, phone & hours
Your local SSA service center
The University Village office acts as your local Social Security service center, managing a total monthly payout of $22 million for the community. While the office supports 20,115 total beneficiaries, the caseload skews toward retirement, with only 12% of recipients classified as disabled workers. This retirement-heavy mix means that staff are often focused on age-based benefits, making it essential to arrive prepared with clear documentation for your specific disability claim.
You can visit this office to file an initial SSDI application, drop off medical records, or verify your identity for benefit updates. This office does not make the final decision on your disability claim; that responsibility lies with the state disability determination agency. Additionally, any necessary hearings are conducted at a separate office location. You should schedule an appointment to minimize your wait time, though some services remain available for walk-ins.
Who this office serves
Beneficiaries in this service area receive an estimated $22,354k in Social Security benefits each month.
Before you visit
Bring a valid government-issued photo ID and a detailed work history to your appointment. You should also provide a comprehensive list of all treating providers with their full addresses, along with your most recent medical records and a current list of medications. If you have received any prior denial notices, bring those documents as well. Expect your interview with a claims representative to last between 45 and 90 minutes.
You may delay your own application by failing to provide a complete work history or missing recent medical records from your primary doctors. Forgetting to mention secondary mental health conditions can also result in an incomplete picture of your limitations. Avoid signing any forms until you have read them thoroughly and understand exactly what information you are providing to the Social Security Administration.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
The initial application stage is the foundation of your entire claim, yet most people apply without legal guidance. Evidence gathered during these early interactions often dictates the success of your case if an appeal becomes necessary. An attorney can help you organize your medical evidence and ensure your application is submitted with the best possible chance of approval.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from University Village. The University Village field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit University Village for certain services, scheduling an appointment is recommended to ensure you are seen promptly. Walk-in availability can be limited, and having an appointment helps the staff prepare for your specific needs.
Yes, you can initiate your application online through the official Social Security website. However, you may still need to visit University Village to provide original documents or verify your identity in person.
If you miss your appointment, you should contact the office as soon as possible to reschedule. Missing an appointment can cause delays in your application processing, so it is important to communicate any changes to your plans immediately.
You should bring your photo ID, a work history, a list of all your doctors with their contact information, and any recent medical records or test results. Having these documents organized before you arrive helps the representative process your request more efficiently.
You are not required to have a lawyer for your first appointment, but many people find that professional guidance helps avoid common errors. An attorney can review your medical evidence to ensure it supports your claim before you submit it to the agency.