Address, phone & hours
Your local SSA service center
As of December 2024, the Franklin office manages a caseload where 4,795 individuals receive SSDI benefits. The reach of this office is significant, with ZIP 28734 alone accounting for 935 of these recipients. While the office serves a total of 45,995 beneficiaries, the SSDI share of 10% is typical for a field office. This location facilitates the distribution of $80 million in monthly benefits to the local community.
You can visit Franklin to file initial SSDI applications, drop off required medical documentation, verify your identity, or update your direct deposit information. While you can often walk in for basic services, scheduling an appointment is recommended to reduce wait times. This office does not make final disability determinations, which are handled by the state, and any necessary hearings are conducted by a separate office.
Who this office serves
Beneficiaries in this service area receive an estimated $79,553k in Social Security benefits each month.
Before you visit
Bring a valid government-issued photo ID and a comprehensive 15-year work history to your appointment. You should also provide a list of all treating physicians with their contact information, recent medical records, and a current list of your medications. If you have received any prior denial notices, bring those documents as well. An attorney can help you organize your medical evidence and ensure your application is complete before it reaches the state examiners.
Avoid delays by ensuring your work history is complete and accurate for the last 15 years. Many applicants fail to provide recent medical records or forget to list all their treating providers, which forces the SSA to request information repeatedly. Do not sign any forms without reading them thoroughly, and ensure you disclose all conditions that impact your ability to work.
Should you bring an attorney?
The application process is complex, and most initial claims are denied. An attorney can help you organize your medical evidence and ensure your application is complete before it reaches the state examiners. Securing legal guidance early in the process can help you avoid common pitfalls that lead to lengthy appeals. Contact us for a free case review to see how an attorney can support your claim.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge. SSA routes appeals from the Franklin field office to the hearing office below, per SSA's published service areas. The Franklin field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit Franklin for certain services, scheduling an appointment is recommended to ensure you are seen efficiently. You can contact this office to confirm if your specific needs require a scheduled time.
Yes, you can initiate your SSDI application online through the official Social Security website. However, visiting Franklin in person is often necessary for identity verification or submitting original medical documents.
If you miss your appointment at Franklin, you should contact the office immediately to reschedule. Missing an appointment can delay the processing of your application, so it is important to communicate any conflicts as soon as possible.
You should bring your photo ID, a 15-year work history, a list of all your doctors and their addresses, and your most recent medical records. Having these items organized helps the staff at Franklin process your request more effectively.
