Address, phone & hours
Your local SSA service center
Your local Social Security service center in St. Croix manages 49% of the state's total beneficiary population. With 10,880 total beneficiaries served, the office distributes $17 million in monthly benefits to the community. While the catchment is retirement-heavy with 82% of beneficiaries aged 65 and older, the office remains a vital resource for the 620 disabled workers seeking SSDI support.
You can visit this office to file initial SSDI applications, drop off medical evidence, verify your identity, or update your direct deposit information. This location does not make final disability decisions, which are handled by the state DDS, nor does it conduct hearings. You should schedule an appointment to minimize your wait time, as walk-in capacity is often limited.
Who this office serves
Beneficiaries in this service area receive an estimated $16,602k in Social Security benefits each month.
Before you visit
Bring a government-issued photo ID and a detailed 15-year work history to your appointment. You should also provide a comprehensive list of all treating physicians, including their contact information and addresses, along with any recent medical records or test results. Be prepared for an interview with a claims representative that typically lasts between 45 and 90 minutes as they verify your eligibility details.
Avoid delays by ensuring your work history is complete and that you have gathered all recent medical documentation before your arrival. Many applicants fail to mention secondary impairments that are relevant to their disability claim. Always read every form thoroughly before signing, as errors in your initial paperwork can lead to unnecessary processing delays.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
Many people apply for benefits without legal guidance, only to face a denial that could have been avoided with a stronger initial filing. An attorney can help you organize your medical evidence and ensure your application meets the specific requirements of the Social Security Administration. A free case review can clarify your options before you submit your paperwork.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
Frequently asked questions
While you can visit the St. Croix office, scheduling an appointment is strongly recommended to ensure you are seen promptly. Walk-in service is available, but wait times can be unpredictable.
Yes, you can initiate your SSDI application online through the official Social Security website. However, you may still need to visit the St. Croix office to provide original documents or verify your identity in person.
If you miss your scheduled appointment, you should contact the office as soon as possible to reschedule. Missing an appointment can delay the processing of your application, so you should communicate any conflicts immediately.
You should bring your photo ID, a list of your medical providers with their addresses, your recent medical records, and a detailed 15-year employment history. Having these items ready helps the representative process your claim more efficiently.
You are not required to have a lawyer for your first appointment, but legal representation can be beneficial. An attorney can help you avoid common mistakes that lead to initial denials and ensure your medical evidence is properly presented.