SSA Field Office

Florence, ALSocial Security Office

Florence serves 29 ZIP codes — file an SSDI application, submit medical records, or update your benefits here.

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Address, phone & hours

Your local SSA service center

As your local Social Security service center, the Florence office manages a diverse portfolio of benefits for 55,815 people. With 16% of the local population receiving SSDI, the office handles a typical share of disability cases compared to the national average. Every month, this location oversees the distribution of $93 million in benefits to the surrounding community. While the majority of the 37,755 retired-worker beneficiaries are age 65 or older, the office remains a primary point of contact for all disability applicants in the region.

You can visit the Florence office to file initial SSDI applications, drop off medical evidence, verify your identity, or update your direct deposit information. Please note that this office does not make final disability decisions, which are handled by the state Disability Determination Services. Additionally, any necessary hearings are conducted by a separate Office of Hearings Operations. While walk-ins are accepted, scheduling an appointment in advance is the most effective way to ensure you are seen promptly.

Who this office serves

55,815
Total beneficiaries
8,945
Disabled workers
37,755
Retired workers
29
ZIPs served

Beneficiaries in this service area receive an estimated $93,099k in Social Security benefits each month.

Before you visit

When you arrive at the Florence office, bring a valid government-issued photo ID and a detailed 15-year work history. You should also provide a comprehensive list of all treating physicians, including their contact information and addresses, along with your most recent medical records. Be prepared to discuss your current medications and any previous denial letters you may have received. A typical appointment lasts between 45 and 90 minutes, so plan your travel accordingly.

You may delay your claim by submitting incomplete work histories or failing to provide recent medical records from all treating providers. Another common error is neglecting to mention mental health conditions, which are just as relevant as physical impairments. Always read every form thoroughly before signing, as errors in your initial paperwork can create significant hurdles during the review process.

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Should you bring an attorney?

The evidence you gather during your initial application at the Florence office forms the foundation of your entire case. Most people who apply without professional guidance face higher rates of initial denial and struggle to correct the record later. A free case review can help you understand the specific requirements for your condition before you submit your application.

Approval rates change with a lawyer

WITHOUT A LAWYER
baseline approval rate
Unrepresented claimants
WITH A LAWYER
~3×
higher approval rate
Represented claimants

Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.

If your SSDI claim moves to a hearing

About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from Florence. The Florence field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.

Frequently asked questions