Address, phone & hours
Your local SSA service center
As your local Social Security service center, the Green Bay office manages a caseload of 88,205 beneficiaries. While the office skews toward retirement with 69,790 retired-worker beneficiaries, it remains a point of contact for the 8,290 disabled workers in the area. Serving 53 ZIP codes, this office facilitates $161 million in monthly benefit payments. Because only 9% of the local caseload consists of SSDI recipients, your specific disability application requires careful attention to detail to ensure it is processed correctly by the state-level decision makers.
You can visit the Green Bay office to file an initial SSDI application, drop off medical records, verify your identity, or update your direct deposit information. This office does not decide the outcome of your disability claim, as that responsibility lies with the state disability determination services. Additionally, any necessary hearings are conducted at a separate office location. Schedule an appointment to minimize wait times, though some services may be available for walk-ins.
Who this office serves
Beneficiaries in this service area receive an estimated $161,019k in Social Security benefits each month.
Before you visit
When you arrive at the Green Bay office, bring a valid government-issued photo ID and a detailed 15-year work history. Provide a comprehensive list of all treating providers with their current addresses, recent medical records, and a list of all current medications. If you have received any prior denial letters, bring those as well. An attorney can help you organize these documents to ensure your application is complete.
You may delay your claim by submitting incomplete work histories or failing to provide recent medical records from all relevant providers. Forgetting to mention mental health conditions or secondary physical impairments can also weaken your application. Avoid signing any forms until you have read them thoroughly and understand what you are authorizing. Ensuring your paperwork is complete at the start prevents unnecessary back-and-forth with the Social Security Administration.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
The initial application stage is a critical time to ensure your evidence is properly organized. Most people who apply without professional guidance face challenges that could have been avoided with experienced oversight. A qualified attorney can help you understand your options and ensure your claim is presented effectively from the very beginning. Request a free case review to see how representation might benefit your specific situation.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from Green Bay. The Green Bay field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit the Green Bay office for certain services, scheduling an appointment is recommended to ensure you receive timely assistance. Walk-in availability can be limited, and an appointment helps you avoid long wait times for your initial application or document submission.
Yes, you can often start your SSDI application online through the official Social Security website. However, you may still need to visit the Green Bay office for in-person ID verification or to drop off specific physical documents that cannot be processed digitally.
If you miss your appointment at the Green Bay office, contact them as soon as possible to reschedule. Missing a scheduled meeting can delay the processing of your application, so maintain communication with your claims representative.
Bring your government-issued photo ID, a 15-year work history, a list of all your doctors with their contact information, and any recent medical records. Having these documents ready when you visit the Green Bay office helps the staff process your request more efficiently.
You are not required to have a lawyer for your first appointment at the Green Bay office. However, having an attorney review your application beforehand can help you avoid common mistakes that often lead to initial denials.