Address, phone & hours
Medford Social Security Office
3501 Excel Dr, Suite 101
Medford, OR
97504
Mon–Fri · 9:00 AM-4:00 PM
View on SSA.govAs of December 2024, the Medford office served 111,495 SSA beneficiaries across 53 ZIP codes. Of those, 10,925 receive SSDI, representing 10% of the office's total caseload. This office ranks 2nd of 16 Oregon field offices by SSDI recipients. Because initial applications are complex, an attorney can help you ensure your medical evidence is complete. The office is open Monday through Friday from 9:00 AM to 4:00 PM.
Your local SSA service center
As of December 2024, the Medford office manages 10,925 disabled-worker beneficiaries. The impact of this office is significant across the region, with ZIP 97501 alone accounting for 1,295 of these SSDI recipients. While the office handles a total of $196 million in monthly benefits, its SSDI share of 10% is lower than the national median of 11%. This center serves as the primary point of contact for 12% of all beneficiaries in Oregon.
You can visit the Medford office to file initial SSDI applications, drop off required medical documentation, verify your identity, and update your direct deposit information. While you can walk in for some services, scheduling an appointment is often the most efficient way to ensure a representative is available. Please note that this office does not make final disability determinations, which are handled by the state, nor does it conduct hearings, which occur at a separate location.
Who this office serves
Beneficiaries in this service area receive an estimated $195,666k in Social Security benefits each month.
Before you visit
When you arrive at the Medford office, bring a government-issued photo ID and a detailed 15-year work history. You should also provide a comprehensive list of all treating physicians, including their contact information and addresses, along with any recent medical records or test results. If you have received prior denial notices, bring those documents as well. Appointments typically last between 45 and 90 minutes, so plan your schedule accordingly.
You may delay your benefits by failing to provide a complete 15-year work history or omitting recent medical records from your primary care providers. Another common error is neglecting to mention mental health conditions that contribute to your inability to work. Always read every form thoroughly before signing, as errors in your initial application can lead to unnecessary processing delays.
Should you bring an attorney?
The application process at the Medford office is the foundation of your entire claim. Most people who apply without legal guidance find themselves facing a denial that could have been avoided with a more thorough initial submission. An attorney can help you organize your medical evidence and ensure your application accurately reflects your limitations before it reaches the state decision-makers.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge. SSA routes appeals from the Medford field office to the hearing office below, per SSA's published service areas. The Medford field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit the Medford office for certain services, scheduling an appointment is recommended to ensure you receive timely assistance. You can contact this office to confirm if your specific needs require a scheduled visit.
Yes, you can choose to start your SSDI application online through the official Social Security website. However, visiting the Medford office in person is often necessary for verifying identity documents or submitting physical medical records that cannot be uploaded digitally.
If you miss your appointment at the Medford office, you should contact them immediately to reschedule. Missing an appointment can cause unnecessary delays in your application process, so it is important to communicate with the staff as soon as possible.
You should bring a valid photo ID, your 15-year work history, a list of all your treating doctors with their addresses, and any recent medical records. Having these items ready when you visit the Medford office helps the staff process your application more efficiently.
You are not required to have a lawyer for your first appointment at the Medford office, but having one can be highly beneficial. An attorney can help you avoid common mistakes that lead to denials and ensure your medical evidence is properly presented from the start.





