Address, phone & hours
Your local SSA service center
The Concord office acts as your local Social Security service center, managing a caseload where 83% of beneficiaries are retired workers. With only 5% of the 98,355 total beneficiaries receiving SSDI, the office environment is primarily focused on retirement and survivor services. Despite this, the office processes a significant volume of local business, distributing $218 million in monthly benefits across 25 ZIP codes. If you are applying for disability, your case will eventually be reviewed by a separate state agency, making your initial visit to this office a critical first step in establishing your record.
You can visit this office to file an initial SSDI application, drop off required medical documentation, or verify your identity for benefit changes. This office does not make final disability decisions; that responsibility lies with the state Disability Determination Services. Additionally, any future hearings regarding your claim will be held at a separate location. You should schedule an appointment in advance to minimize your wait time, as walk-in availability can be limited.
Who this office serves
Beneficiaries in this service area receive an estimated $217,661k in Social Security benefits each month.
Before you visit
When you arrive at the Concord office, bring a valid government-issued photo ID and a detailed 15-year work history. You should also provide a comprehensive list of all treating physicians, including their contact information and addresses, along with any recent medical records you have collected. If you have received any prior denial notices, bring those documents as well. Expect your appointment to last between 45 and 90 minutes as a claims representative reviews your file and verifies your information.
Avoid arriving without a complete work history or failing to include contact information for all your recent healthcare providers. You should also ensure you do not omit details regarding your medical conditions or fail to provide updated medication lists. Never sign any Social Security forms without reading them thoroughly, as inaccuracies can lead to unnecessary delays in your application processing.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
Many people assume the initial application is a simple administrative task, but the evidence you provide now forms the foundation of your entire case. If your application is denied, having a documented, accurate record from the start is essential for the appeals process. An attorney can help you understand your options and ensure your claim is presented as clearly as possible.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from Concord. The Concord field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit the office, scheduling an appointment is highly recommended to ensure you receive timely assistance. Walk-in service is available, but wait times can be unpredictable depending on the daily volume of visitors.
Yes, you can initiate your application online through the official Social Security website. However, you may still need to visit the Concord office to provide original documents or complete identity verification.
If you miss your scheduled time, you should contact the office as soon as possible to reschedule. Missing an appointment can delay your application, so it is important to maintain communication with your local representative.
You should bring your photo ID, a 15-year work history, a list of all your doctors with their contact information, and your most recent medical records. Having these items organized will help the representative process your request more efficiently.
Most appointments at this office last between 45 and 90 minutes. The duration depends on the complexity of your claim and the specific services you are requesting during your visit.