Address, phone & hours
Your local SSA service center
As your local Social Security service center, the Florence office manages a significant portion of the region's financial support, distributing $156 million in monthly benefits. The office supports 86,195 total beneficiaries, with 11,115 of those individuals receiving SSDI. This 13% disability share is consistent with national trends. Residents in ZIP codes like 41042 and 41017 rely on this location for essential services that keep your benefits active and accurate.
You can visit the Florence office to file initial SSDI applications, drop off medical evidence, verify your identity, or update your direct deposit information. Please note that this office does not make final disability decisions; those are handled by the state DDS. Additionally, any necessary hearings are conducted by a separate office. We strongly suggest calling to schedule an appointment, as walk-in wait times can be significant.
Who this office serves
Beneficiaries in this service area receive an estimated $155,658k in Social Security benefits each month.
Before you visit
Bring a valid government-issued photo ID and a comprehensive 15-year work history to your appointment. You should also provide a complete list of your treating physicians with their current addresses, recent medical records, and a list of all current medications. If you have received any prior denial notices, bring those documents as well. Expect your interview with a claims representative to last between 45 and 90 minutes.
You may delay your claim by failing to provide a complete 15-year work history or omitting recent medical records from your primary doctors. Forgetting to mention mental health conditions or signing forms without fully reviewing the details can also lead to unnecessary processing errors. Avoid these pitfalls by organizing your evidence thoroughly before you arrive at the office.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
Even at the initial application stage, the evidence you submit creates the foundation for your entire claim. Most people who apply without legal guidance find themselves struggling to navigate the appeals process after an initial denial. An attorney can help you organize your medical evidence and ensure your application accurately reflects your limitations.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from Florence. The Florence field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can walk in, we strongly recommend scheduling an appointment at Florence to avoid long wait times. Appointments ensure that a claims representative is available to assist you with your specific needs.
Yes, you can start your SSDI application online through the official Social Security website. However, visiting Florence is often necessary for in-person ID verification or submitting physical medical records.
If you miss your appointment at Florence, contact the office immediately to reschedule. Missing an appointment can delay your application processing, so it is important to communicate with the staff as soon as possible.
You should bring your photo ID, a 15-year work history, contact information for your doctors, and any recent medical records. Having these items ready when you arrive at Florence helps the staff process your request more efficiently.