Address, phone & hours
Medford Social Security Office
3501 Excel Dr, Suite 101
Medford, OR
97504
Mon–Fri · 9:00 AM-4:00 PM
View on SSA.govThe Medford office serves 109,770 beneficiaries across 53 ZIP codes. Of this total, 11,140 individuals receive SSDI, representing 10% of the local caseload. When visiting, prioritize bringing complete medical records and a detailed work history to ensure your application is processed correctly. An attorney can help you ensure your evidence is properly documented before your file reaches the state disability determination office.
Your local SSA service center
As your local Social Security service center, Medford manages a significant volume of benefits, distributing $186 million every month to the community. While the catchment area is retirement-heavy with 85,495 retired-worker beneficiaries, the office remains a vital point of contact for the 11,140 local residents receiving disability payments. This office handles 12% of the total beneficiary population in Oregon, making it a key site for managing your claim.
You can visit Medford to file initial SSDI applications, drop off essential medical documentation, verify your identity, or update your direct deposit information. Please note that this office does not make final decisions on disability claims, as those are handled by the state disability determination service. Additionally, any necessary hearings for your case will be conducted at a separate hearing office rather than this location. We recommend scheduling an appointment in advance to minimize your wait time.
Who this office serves
Beneficiaries in this service area receive an estimated $186,246k in Social Security benefits each month.
Before you visit
To prepare for your visit, bring a valid government-issued photo ID and a comprehensive work history covering the last 15 years. You should also provide a complete list of your treating providers with their contact information, recent medical records, and a list of your current medications. If you have received any prior denial notices, bring those documents as well. An attorney can help you prepare your evidence to ensure your application is as strong as possible.
Avoid common pitfalls such as submitting an incomplete work history or failing to provide the most recent medical records from all your treating physicians. You should also ensure you document mental health conditions alongside physical impairments, as omitting these can lead to delays. Always read every form thoroughly before signing, as errors in your initial paperwork can complicate your claim down the line.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
The initial application stage is often underestimated, but the evidence you provide now forms the foundation of your entire case. Most people who apply without legal guidance find themselves facing unnecessary denials that could have been avoided with proper documentation. An attorney can help you understand your options before you submit your paperwork to the Medford office.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from Medford. The Medford field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit for certain services, scheduling an appointment at Medford is strongly recommended to ensure you are seen promptly. Walk-ins are accepted, but wait times can vary significantly depending on the volume of visitors.
Yes, you can file your initial SSDI application online through the official Social Security website. However, if you prefer to file in person or need to submit specific physical documents, you can visit Medford to complete the process.
You should bring your photo ID, a 15-year work history, a list of all your doctors with their addresses, and copies of your most recent medical records. Having these items organized before you arrive at Medford will help the claims representative process your request more efficiently.
An appointment at Medford typically lasts between 45 and 90 minutes, depending on the complexity of your claim. Being prepared with all your medical and employment information can help keep your visit within this timeframe.



