Address, phone & hours
Waukegan Social Security Office
1930 N Lewis Ave
Waukegan, IL
60087
Mon–Fri · 9:00 AM-4:00 PM
View on SSA.govThe Waukegan office serves 116,665 total beneficiaries across 30 ZIP codes. Of these, 8,850 individuals receive SSDI, representing 8% of the total caseload. Monthly benefits distributed through this office total $239 million. Preparing your medical evidence and work history before your visit is essential to avoid processing delays. An attorney can help you organize your application to ensure your claim is built on a strong foundation from the start.
Your local SSA service center
As your local Social Security service center, Waukegan manages a portfolio of 116,665 beneficiaries. While the office supports a broad range of retirees, it also serves 8,850 disabled-worker beneficiaries. This catchment area, which accounts for 5% of the state's total beneficiary population, sees $239 million in monthly benefits paid out to the community. Because the office skews retirement-heavy, your disability claim requires specific, well-documented evidence to stand out during the initial review process.
You can visit Waukegan to file initial SSDI applications, submit medical records, verify your identity, or update your direct deposit information. Please note that this office does not make final disability determinations, as those decisions are handled by the state DDS. Additionally, any future hearings regarding your claim will be conducted at a separate Office of Hearings Operations location. We recommend scheduling an appointment in advance to ensure a representative is available to assist you.
Who this office serves
Beneficiaries in this service area receive an estimated $238,522k in Social Security benefits each month.
Before you visit
When you arrive at Waukegan, bring a valid government-issued photo ID and a comprehensive work history. You should also provide a list of all treating physicians with their contact information, recent medical records, and a current list of medications. If you have received any prior denial notices, bring those documents as well.
Avoid common pitfalls like submitting an incomplete work history or failing to include recent medical records from all your treating providers. Always read every form thoroughly before signing, as errors can lead to unnecessary processing delays. Providing clear, consistent information from the start helps keep your application moving forward.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
Applying for benefits can be a complex process, and you may face significant hurdles if your initial application is denied. An attorney can help you gather the necessary evidence and ensure your application is accurate before it reaches the decision-makers. A free case review is a smart first step to understand how your specific situation aligns with SSA requirements.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from Waukegan. The Waukegan field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit Waukegan for certain services, scheduling an appointment is highly recommended to ensure you receive timely assistance. Walk-ins are accepted, but wait times can vary significantly depending on the volume of visitors.
Yes, you can start your disability application online through the official Social Security website. However, you may still need to visit Waukegan to provide original documentation or verify your identity in person.
If you miss your appointment, you should contact the office as soon as possible to reschedule. Missing a scheduled meeting can delay the processing of your application, so it is important to communicate any conflicts immediately.
You should bring your photo ID, a detailed work history, recent medical records, and a list of all your current medications and doctors. Having these documents organized will help the claims representative process your request more efficiently.
You are not required to have a lawyer for your first appointment, but having one can be beneficial. An attorney can help you understand the evidence needed to support your claim, which may improve your chances of success during the initial review.



