Address, phone & hours
Pocatello Social Security Office
861 Jefferson Ave, Suite B
Pocatello, ID
83201
Mon–Fri · 9:00 AM-4:00 PM
View on SSA.govThe Pocatello office serves 32,740 beneficiaries across 41 ZIP codes in Idaho. Of these, 4,000 individuals receive SSDI, representing 12% of the local caseload. When visiting, prioritize bringing your complete medical history and work records to avoid processing delays. An attorney can help you build a strong evidentiary foundation for your initial application. This office manages $55 million in monthly benefits for the region.
Your local SSA service center
As your local Social Security service center, the Pocatello office acts as the primary point of contact for 32,740 beneficiaries. The office supports a diverse group, with 12% of the population receiving SSDI and 72% receiving retirement benefits. With $55 million in monthly benefits paid out to the community, the office handles 8% of the total beneficiary volume for the state of Idaho. This office is essential for managing the needs of the 24,980 beneficiaries aged 65 and older in the area.
You can visit the Pocatello office to file initial SSDI applications, drop off medical evidence, verify your identity, or update your direct deposit information. While this office handles the intake of your paperwork, it does not make the final decision on your disability claim, which is handled by the state Disability Determination Services. Similarly, this office does not conduct hearings, which are managed by the Office of Hearings Operations. Appointments are recommended to minimize wait times during your visit.
Who this office serves
Beneficiaries in this service area receive an estimated $55,389k in Social Security benefits each month.
Before you visit
Arrive at your appointment with a government-issued photo ID and a detailed work history. You should also bring a comprehensive list of all treating providers, including their names and addresses, along with any recent medical records or test results. If you have received prior denial notices, include those in your folder as well. Expect your interview with a claims representative to last between 45 and 90 minutes as they verify your information.
Avoid submitting an incomplete work history, which often leads to unnecessary administrative follow-ups. Failing to provide recent medical records from all relevant specialists can stall your application during the initial review phase. Many applicants also forget to disclose mental health conditions, which are just as important as physical impairments. Never sign any Social Security forms without reading them thoroughly to ensure all information is accurate.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
The application stage is the most important time to ensure your file is complete and accurate. Most people who apply without legal guidance find themselves facing a denial that could have been avoided with proper documentation. An attorney can help you understand your options and ensure your medical evidence is presented effectively. Consider a free case review to see how representation can strengthen your claim from day one.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
Frequently asked questions
While you can visit the office, scheduling an appointment is recommended to ensure you are seen promptly. Walk-in service may result in longer wait times depending on the daily volume of visitors.
Yes, you can initiate your application online through the official Social Security website. However, you may still need to visit the Pocatello office to submit specific physical documents or verify your identity.
You should bring your photo ID, a work history, a list of all your doctors with their contact information, and any recent medical records. Having these ready helps the representative process your file more efficiently.
Most appointments with a claims representative last between 45 and 90 minutes. The duration depends on the complexity of your application and the amount of documentation you need to review.



