Address, phone & hours
Your local SSA service center
The Burlington office serves as your local Social Security service center for disability claims. As of December 2024, there are 3,105 SSDI recipients in this catchment area, with ZIP 52601 alone accounting for 935 of those individuals. The office handles an SSDI share of 12% compared to the national median of 11%, reflecting a caseload higher than 56% of field offices nationwide. Monthly benefits paid out to the community total $48 million, supporting a broad range of local residents.
You can visit Burlington to file your initial SSDI application, drop off required medical records, verify your identity, or update your direct deposit information. While you can walk in for some services, scheduling an appointment is the most efficient way to ensure a representative is available to assist you. This office does not make final disability determinations, which are handled by the state, nor does it conduct hearings, which occur at a separate location.
Who this office serves
Beneficiaries in this service area receive an estimated $47,598k in Social Security benefits each month.
Before you visit
Bring a valid government-issued photo ID and a comprehensive 15-year work history to your appointment. You should also provide a list of all treating providers with their full addresses, copies of recent medical records, a current list of medications, and any previous denial letters. Expect your interview with a claims representative to last between 45 and 90 minutes as you review your application details.
Avoid delays by ensuring your work history is complete and that you have gathered all recent medical records from your doctors. Many people fail to mention mental health conditions that impact their ability to work, which leads to an incomplete picture of your disability. Read every form thoroughly before signing, as errors in your initial application can complicate the review process later.
Should you bring an attorney?
Working with an attorney early in the process helps ensure your evidence is properly documented for the state's review. Most people who apply without representation face significant hurdles if their initial application is denied. An attorney can help you organize your case before you submit your paperwork at Burlington.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge. SSA routes appeals from the Burlington field office to the hearing office below, per SSA's published service areas. The Burlington field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit Burlington for certain services, scheduling an appointment is recommended to ensure you receive timely assistance. Contact this office using the phone button below to check current availability.
Yes, you can start your SSDI application online through the official Social Security website. However, you may still need to visit Burlington to provide specific documentation or verify your identity.
If you miss your appointment at Burlington, contact the office as soon as possible using the phone button below to reschedule. Missing an appointment can delay the processing of your application, so communicate with them promptly.
Bring your photo ID, a 15-year work history, a list of your doctors and their addresses, recent medical records, and a list of your current medications. Having these ready helps the staff at Burlington process your request more efficiently.
You are not required to have a lawyer for your appointment at Burlington, but legal representation can be beneficial. An attorney can help you prepare your evidence and ensure your application is as strong as possible from the start.
