Address, phone & hours
Your local SSA service center
As of December 2024, the Carroll office supports 2,035 SSDI recipients, who make up 9% of the total beneficiary population. ZIP 51401 alone accounts for 285 of these SSDI recipients. The office manages a monthly payout of $40 million to local residents across 64 ZIP codes.
You can visit the Carroll office to file initial SSDI applications, drop off medical records, verify your identity, and update your direct deposit information. While you can often walk in for basic services, scheduling an appointment ensures a claims representative is available. This office does not make final disability determinations or conduct hearings.
Who this office serves
Beneficiaries in this service area receive an estimated $39,982k in Social Security benefits each month.
Before you visit
Bring a valid government-issued photo ID and a 15-year work history to your appointment. You should also provide a list of all treating providers with their contact information, recent medical records, a current medication list, and any prior denial letters. Expect your interview with a claims representative to last between 45 and 90 minutes. An attorney can help you organize your evidence to build a stronger initial application.
You may delay your benefits by submitting incomplete work histories or failing to include recent medical records from all treating physicians. Forgetting to mention conditions or signing forms without reviewing them for accuracy can also lead to unnecessary complications. Providing thorough, consistent information from the start is essential for a smooth application process.
Should you bring an attorney?
The application stage is the foundation of your entire disability claim. Many people who apply without legal guidance face denials that could have been avoided with proper evidence preparation. A qualified attorney can review your case for free to ensure your application is as strong as possible before you submit it.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge. SSA routes appeals from the Carroll field office to the hearing offices below, per SSA's published service areas. The Carroll field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While the Carroll office accepts walk-ins for some services, scheduling an appointment is the best way to ensure you can speak with a representative. You can contact this office to confirm if your specific needs require an appointment.
Yes, you can file your initial SSDI application online through the Social Security website. However, you may still need to visit the Carroll office in person for identity verification or to submit specific physical documents.
If you miss your appointment at the Carroll office, you should contact them immediately to reschedule. Missing an appointment can delay your application, so it is important to communicate with the staff as soon as possible.
You should bring your photo ID, a 15-year work history, a list of all your doctors and their addresses, recent medical records, and a list of your current medications. Having these items ready when you visit Carroll helps the staff process your request more effectively.
You are not required to have a lawyer for your first appointment at Carroll, but having one can be highly beneficial. An attorney can help you understand the requirements and ensure your evidence is complete, which may improve your chances of a successful outcome.
