Address, phone & hours
Your local SSA service center
The Norfolk office manages a total monthly payout of $55 million. As of December 2024, there are 2,400 SSDI recipients served by this location. The 68701 ZIP code alone accounts for 670 of these recipients. While the SSDI share of 7.8% is lower than the national median of 11.3%, this office remains your primary point of contact for local disability services.
You can visit this office to file your initial SSDI application, drop off required medical records, verify your identity, or update your direct deposit information. Remember that this office does not make the final decision on your disability claim, as that is handled by the state DDS. Additionally, any future hearings will be conducted at a separate office location.
Who this office serves
Beneficiaries in this service area receive an estimated $55,108k in Social Security benefits each month.
Before you visit
Bring a valid government-issued photo ID and a detailed 15-year work history to your appointment. You should also provide a complete list of your treating physicians with their contact information and recent medical records. If you have received any prior denial notices, include those in your file.
Avoid delays by ensuring your work history is complete and accurate for the past 15 years. Many people fail to provide recent medical records or neglect to mention conditions that impact your ability to work. Never sign forms at the office without reading them thoroughly to ensure all information is correct.
Should you bring an attorney?
Working with an attorney during the initial application stage helps ensure your evidence is presented clearly and accurately. Most people who apply without legal guidance face significant hurdles if their initial application is denied. An attorney can help you understand your options and the strength of your medical evidence before you submit your file.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge. SSA routes appeals from the Norfolk field office to the hearing office below, per SSA's published service areas. The Norfolk field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While some services are available for walk-ins, scheduling an appointment is recommended to ensure a representative is available to assist you. You can contact this office to confirm if your specific needs require an appointment.
Yes, you can start your application online through the official SSA website. However, you may still need to visit the Norfolk office to provide original documents or verify your identity in person.
If you miss your appointment, you should contact the office immediately to reschedule. Missing an appointment can delay the processing of your application, so it is important to communicate with the staff as soon as possible.
You should bring your photo ID, a 15-year work history, a list of your doctors with their addresses, and any recent medical records. Having these documents organized can help the claims representative process your file more efficiently.
