Address, phone & hours
Raleigh Social Security Office
3315 Poole Rd, Suite 100
Raleigh, NC
27610
Mon–Fri · 9:00 AM-4:00 PM
View on SSA.govAs of December 2024, the Raleigh office served 186,505 beneficiaries across 50 ZIP codes. Of those, 15,820 receive SSDI, representing 8% of the total caseload. When visiting the office at 3315 Poole Rd, Suite 100, ensure you bring all required medical documentation to avoid processing delays. An attorney can help you organize your evidence to build a stronger initial application. This office ranks 4th of 36 North Carolina field offices by SSDI recipients.
Your local SSA service center
As of December 2024, 15,820 disabled-worker beneficiaries rely on the Raleigh office for their SSDI support. The ZIP code 27610 alone accounts for 1,760 of these recipients. While the office serves a total of 186,505 beneficiaries, the SSDI share of 9% is lower than the national median of 11%. This center facilitates $388 million in monthly benefit payments across its 50-ZIP catchment area.
You can visit the Raleigh office to file an initial SSDI application, drop off medical evidence, verify your identity, or update your direct deposit information. While you may walk in for some services, scheduling an appointment is recommended to reduce your wait time. This office does not make the final decision on your disability claim, as that process is handled by the state DDS. Additionally, any necessary hearings are conducted at a separate Office of Hearings Operations location.
Who this office serves
Beneficiaries in this service area receive an estimated $388,190k in Social Security benefits each month.
Before you visit
To prepare for your appointment, bring a valid government-issued photo ID and a detailed work history covering the last 15 years. You should also provide a comprehensive list of all treating physicians, including their contact information and addresses. Bring copies of your most recent medical records, a list of current medications, and any prior denial letters if you are reapplying.
Avoid common pitfalls such as providing an incomplete work history or failing to list all of your medical providers. Many people also neglect to mention mental health conditions, which are just as important as physical impairments for your claim. Always review your application forms thoroughly before signing them to ensure all information is accurate. Missing or incorrect data can lead to unnecessary processing delays.
Should you bring an attorney?
Applying for SSDI is a complex process where the evidence you provide at the initial stage forms the foundation of your entire case. Most people who apply without legal guidance find themselves facing a denial that could have been avoided with proper documentation. An attorney can help you navigate the requirements at the Raleigh office and ensure your application is as strong as possible from day one.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge. SSA routes appeals from the Raleigh field office to the hearing office below, per SSA's published service areas. The Raleigh field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While the Raleigh office accepts walk-ins for certain services, scheduling an appointment is strongly encouraged to ensure you are seen promptly. You can contact this office using the phone button below to confirm availability before your visit.
Yes, you can file your initial SSDI application online through the official SSA website. However, you may still need to visit the Raleigh office if you are required to submit original documents or verify your identity in person.
If you miss your appointment at the Raleigh office, you should contact them as soon as possible using the phone button below to reschedule. Missing an appointment can delay the processing of your application, so it is important to communicate any changes to your plans immediately.
You should bring your photo ID, a 15-year work history, a list of all your doctors and their addresses, and your most recent medical records. Having these documents ready when you arrive at the Raleigh office helps the claims representative process your file more efficiently.
You are not required to have a lawyer for your first appointment at the Raleigh office, but having one can be highly beneficial. An attorney can help you gather the necessary evidence and avoid mistakes that often lead to initial claim denials.





