Address, phone & hours
North Jacksonville Social Security Office
1685 Dunn Ave
Jacksonville, FL
32218
Mon–Fri · 9:00 AM-4:00 PM
View on SSA.govThe North Jacksonville office serves 63,495 total beneficiaries across 12 ZIP codes. Of these, 7,975 individuals receive SSDI, representing 13% of the local caseload. This office manages $109 million in monthly benefits for the community. Preparing your medical and work history before your visit is essential to avoid delays. An attorney can help you organize this evidence to strengthen your initial application.
Your local SSA service center
Your local Social Security service center in North Jacksonville supports a population of 63,495 beneficiaries. While the majority of those served are retirees, the office manages an SSDI caseload of 7,975 disabled workers. This location is a vital point of contact for the 12 ZIP codes it covers, distributing $109 million in monthly benefits to the area. With an SSDI share of 13%, this office aligns with typical national trends for disability benefit distribution.
You can visit North Jacksonville to file an initial SSDI application, drop off required medical documentation, or verify your identity for benefit updates. Please note that this office does not make final disability decisions, as those are handled by the state Disability Determination Services. Additionally, this location does not conduct hearings, which are managed by the Office of Hearings Operations at a separate facility. Scheduling an appointment is recommended to ensure a representative is available to assist you.
Who this office serves
Beneficiaries in this service area receive an estimated $108,771k in Social Security benefits each month.
Before you visit
When you arrive at North Jacksonville, bring a valid government-issued photo ID and a detailed work history. You should also provide a comprehensive list of your treating physicians with their contact information and copies of your most recent medical records. If you are taking prescription medications, bring a current list of those drugs and their dosages. Expect your interview with a claims representative to last between 45 and 90 minutes.
Many applicants face delays by failing to provide a complete work history or missing recent medical records from their primary care providers. Forgetting to disclose mental health conditions or specific physical limitations can also hinder your case. Avoid signing any forms without reading them thoroughly, as accuracy is critical for your application. An attorney can help you ensure your file is complete before you submit it.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
The evidence you gather for your initial appointment at North Jacksonville forms the foundation of your entire claim. Most applicants who apply without professional guidance face challenges if their initial request is denied. An attorney can help you understand how to present your medical evidence effectively from the very start.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from North Jacksonville. The North Jacksonville field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you may be able to walk in, scheduling an appointment at North Jacksonville is strongly recommended to ensure you receive timely assistance. You can contact this office using the phone button below to confirm their current walk-in policy.
Yes, you can initiate your application online, which may save you time. However, you may still need to visit North Jacksonville to provide original documents or verify your identity for certain benefit types.
You should bring your photo ID, a work history, a list of your doctors with their addresses, and your most recent medical records. Having these items ready helps the staff at North Jacksonville process your request more efficiently.
An appointment at North Jacksonville typically lasts between 45 and 90 minutes. This time allows the claims representative to review your application and ensure all necessary documentation is in order.



