Your local SSA service center
The Roxbury office acts as your local Social Security service center for 14,910 beneficiaries. With a total monthly benefit distribution of $22 million, this office supports a diverse group of retirees and disabled workers. The SSDI population here accounts for 18% of the total caseload, which is a typical share compared to the national range of 12% to 25%.
You can visit this office to file an initial SSDI application, drop off medical records, verify your identity, or update your direct deposit information. This office does not make final disability decisions, as those are handled by the state Disability Determination Services. All hearings are conducted at a separate location. While walk-ins are accepted, scheduling an appointment is recommended to reduce your wait time.
Who this office serves
Beneficiaries in this service area receive an estimated $22,360k in Social Security benefits each month.
Before you visit
To prepare for your appointment, bring a government-issued photo ID and a comprehensive 15-year work history. You should also provide a list of all treating physicians with their contact information, recent medical records, and a current list of medications. If you have received any prior denial notices, bring those documents as well.
You may delay your claim by failing to provide a complete 15-year work history or missing recent medical records from your primary care providers. Another common error is omitting mental health conditions, which are just as relevant as physical impairments. Signing forms without reading them can lead to errors that require correction later. Double-check your application for accuracy to prevent unnecessary processing hurdles.
Filing an SSDI claim? See if a free benefits review fits your case.
Check My BenefitsShould you bring an attorney?
Even at the initial application stage, having legal representation can be a significant advantage. An attorney can help you gather the right evidence and ensure your application is presented clearly to the Social Security Administration. A free case review can help you understand your options before you submit your paperwork.
Your odds change dramatically with a lawyer
SSDI hearing approval rates — represented vs. on your own
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from Roxbury. The Roxbury field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.