Address, phone & hours
Your local SSA service center
The Roxbury office acts as your local Social Security service center for 14,910 beneficiaries. With a total monthly benefit distribution of $22 million, this office supports a diverse group of retirees and disabled workers. The SSDI population here accounts for 18% of the total caseload, which is a typical share compared to the national range of 12% to 25%.
You can visit this office to file an initial SSDI application, drop off medical records, verify your identity, or update your direct deposit information. This office does not make final disability decisions, as those are handled by the state Disability Determination Services. All hearings are conducted at a separate location. While walk-ins are accepted, scheduling an appointment is recommended to reduce your wait time.
Who this office serves
Beneficiaries in this service area receive an estimated $22,360k in Social Security benefits each month.
Before you visit
To prepare for your appointment, bring a government-issued photo ID and a comprehensive 15-year work history. You should also provide a list of all treating physicians with their contact information, recent medical records, and a current list of medications. If you have received any prior denial notices, bring those documents as well.
You may delay your claim by failing to provide a complete 15-year work history or missing recent medical records from your primary care providers. Another common error is omitting mental health conditions, which are just as relevant as physical impairments. Signing forms without reading them can lead to errors that require correction later. Double-check your application for accuracy to prevent unnecessary processing hurdles.
Working while you apply? Check how much you can earn on SSDI this year — SSA's earnings limit is the first thing it looks at.
Was your claim denied? Decode the letter — what the sentence means, what to file, and by when.
Should you bring an attorney?
Even at the initial application stage, having legal representation can be a significant advantage. An attorney can help you gather the right evidence and ensure your application is presented clearly to the Social Security Administration. A free case review can help you understand your options before you submit your paperwork.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge at one of the regional hearing offices that handles appeals from Roxbury. The Roxbury field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While the Roxbury office accepts walk-ins, scheduling an appointment is strongly recommended to ensure you are seen in a timely manner.
Yes, you can file your initial SSDI application online through the official Social Security website. If you prefer to file in person or need to submit physical documentation, you can visit the Roxbury office.
If you miss your appointment, contact the office as soon as possible to reschedule. Missing an appointment can delay the processing of your application.
Bring your photo ID, a 15-year work history, a list of your doctors with their addresses, recent medical records, and a list of your current medications.
The duration of your appointment depends on the complexity of your application and the volume of documentation you need to submit.