Address, phone & hours
Your local SSA service center
Your local Social Security service center in Kerrville manages a caseload that includes 3,090 disabled-worker beneficiaries as of December 2024. The 78028 ZIP code alone accounts for 830 of these SSDI recipients. While the office handles a total of $104 million in monthly benefits, its SSDI share of 6% is lower than the national median of 11%. This office serves as a primary point of contact for residents across 27 ZIP codes needing to initiate your disability claims.
At the Kerrville office, you can file initial SSDI applications, drop off medical evidence, verify your identity, and update your direct deposit information. Please note that this office does not make final disability determinations; that responsibility lies with the state DDS. Additionally, this location does not conduct hearings, which are handled by a separate office. While you can often walk in for basic services, scheduling an appointment is recommended to ensure a representative is available to assist with your specific claim.
Who this office serves
Beneficiaries in this service area receive an estimated $104,258k in Social Security benefits each month.
Before you visit
To prepare for your visit, bring a valid government-issued photo ID and a detailed 15-year work history. You should also provide a comprehensive list of all treating providers, including their names, addresses, and dates of service. Bring recent medical records, a current list of medications, and any prior denial letters if you are reapplying. Expect your appointment to last between 45 and 90 minutes as a claims representative reviews your file.
Avoid common pitfalls that delay your claim, such as submitting an incomplete work history or failing to include recent medical records from all treating physicians. Always read every form thoroughly before signing to ensure the information provided is accurate and complete. Providing inconsistent information can lead to unnecessary processing delays.
Should you bring an attorney?
Even at the initial application stage, having professional guidance can be beneficial. An attorney can help you understand your options and ensure your medical evidence is properly presented to support your claim. A free case review can help you determine if legal representation is the right choice for your situation.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge. SSA routes appeals from the Kerrville field office to the hearing office below, per SSA's published service areas. The Kerrville field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit the Kerrville office for basic services, scheduling an appointment is highly recommended. This ensures that a claims representative is available to discuss your specific SSDI application.
Yes, you can file your initial SSDI application online through the Social Security website. However, you may still need to visit the Kerrville office to submit original documents or verify your identity in person.
If you miss your appointment at the Kerrville office, contact them as soon as possible to reschedule. Missing an appointment can delay your application, so it is important to communicate with the office promptly.
You should bring a government-issued photo ID, your 15-year work history, a list of all medical providers, and any recent medical records. Having these documents organized will help the staff at the Kerrville office process your request more efficiently.
An appointment at the Kerrville office typically lasts between 45 and 90 minutes. This time is used by a claims representative to review your application and ensure all necessary evidence is included.
