Address, phone & hours
Your local SSA service center
The Kerrville office is your local Social Security service center, managing a total monthly payout of $104 million to area residents. As of December 2024, there are 3,090 disabled-worker beneficiaries served here, with ZIP 78028 alone accounting for 830 of these recipients. While the SSDI share of 6% is lower than the national median of 11%, this office remains your primary point of contact for local disability applications.
You can visit the Kerrville office to file initial SSDI applications, drop off medical evidence, verify your identity, and set up direct deposit. While you can handle many tasks online, an in-person visit is often necessary for complex ID verification or document submission. Note that this office does not decide your claim; that responsibility lies with the state disability determination services. If your case requires a hearing, that will take place at a separate location.
Who this office serves
Beneficiaries in this service area receive an estimated $104,258k in Social Security benefits each month.
Before you visit
Prepare for your appointment by bringing a government-issued photo ID and a detailed work history. You should also provide a comprehensive list of all treating providers, including their names, addresses, and dates of service. Bring any recent medical records, a list of your current medications, and copies of any prior denial letters if you are reapplying.
Avoid pitfalls that delay your application, such as submitting an incomplete work history or failing to list all of your treating physicians. You should also ensure you mention all conditions that impact your ability to work. Always read every form thoroughly before signing to ensure the information you provide is accurate and consistent.
Should you bring an attorney?
Applying for SSDI is a complex process where the evidence you provide today forms the foundation of your entire case. Most people who apply without legal guidance find themselves facing a denial, which makes the appeal process significantly more difficult. An attorney can help you organize your medical evidence and ensure your application is as strong as possible from the start.
Approval rates change with a lawyer
Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.
If your SSDI claim moves to a hearing
About two-thirds of initial SSDI applications nationwide are denied. If yours is, your case moves to a hearing before an Administrative Law Judge. SSA routes appeals from the Kerrville field office to the hearing office below, per SSA's published service areas. The Kerrville field office holds your file at every appeal stage, but the substantive decisions happen further up the chain.
Frequently asked questions
While you can visit the Kerrville office for certain services, scheduling an appointment is recommended to ensure you are seen promptly. You can contact this office to confirm if your specific needs require an appointment.
Yes, you can start your application online, which is often the fastest way to begin the process. However, you may still need to visit the Kerrville office to provide original documents or verify your identity in person.
If you miss your appointment, you should contact the Kerrville office immediately to reschedule. Missing an appointment can delay your application, so it is important to communicate with the staff as soon as possible.
You should bring your photo ID, your work history, and all relevant medical records from your treating providers. Having this documentation ready helps the claims representative process your application more efficiently.