SSA Hearing Office

Houston West, TXSSA Hearing Office

The current average wait for a hearing at this office is 8 months, slightly faster than the national average of 8.2 months.

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Judges whose most recent office on record is this one

Outcomes at this office swing significantly across the panel, with approval rates for judges with at least 30 decisions on record since 2016 ranging from 8% to 73%. Because cases are assigned randomly, you cannot choose your judge, and each weighs evidence differently. This wide variation makes it essential to prepare a file that is strong enough to stand on its own regardless of who is presiding.

Approval Rate
73%
Total Decisions
2,961
Approval Rate
67%
Total Decisions
3,787
Approval Rate
64%
Total Decisions
2,097
Approval Rate
56%
Total Decisions
4,283
Approval Rate
54%
Total Decisions
3,187
Approval Rate
51%
Total Decisions
4,442
Approval Rate
50%
Total Decisions
2,315
Approval Rate
48%
Total Decisions
134
Approval Rate
46%
Total Decisions
4,131
Approval Rate
42%
Total Decisions
2,688
Approval Rate
42%
Total Decisions
3,762
Approval Rate
34%
Total Decisions
3,382
Approval Rate
29%
Total Decisions
2,210
Approval Rate
8%
Total Decisions
334
Rank Judge Approval Rate Total Decisions
1Helen F. Strong 73% 2,961
2Laura Bach 67% 3,787
3Timothy Suing 64% 2,097
4Robert N. Burdette 56% 4,283
5Donald J. Willy 54% 3,187
6Richard A. Gilbert 51% 4,442
7Solomon Boyle 50% 2,315
8Thomas G. Norman 48% 134
9Kimani R. Eason 46% 4,131
10Vincent Bennett 42% 2,688
11Caroline H. Beers 42% 3,762
12Kelly Matthews 34% 3,382
13Michelle Whetsel 29% 2,210
14Susan J. Soddy 8% 334

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How long you'll wait

At Houston West, the average wait from hearing request to written decision is 8 months— versus a national average of 8.2 months. Here's how it's tracked month by month over the past 16 months.

Wait (months)
0246810Aug '24Jul '26

Approval rates change with a lawyer

WITHOUT A LAWYER
1×
baseline approval rate
Unrepresented claimants
WITH A LAWYER
~3×
higher approval rate
Represented claimants

Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.

Going to your hearing

Your hearing is your opportunity to present evidence that was missed during the initial-decision stage in Texas, which has an approval rate of 38%. With an 8-month wait, you have a runway to update your medical records and document how your condition limits your daily activities. Gather a current medication list, including side effects, and consider obtaining witness statements from those who see your limitations firsthand. The hearing itself typically lasts about 45 to 60 minutes, where an ALJ will preside and a Vocational Expert will likely testify regarding available work. You or your representative will have the chance to question the expert, which is often the most critical part of the proceeding. Decisions are rarely made on the spot; you will receive a written notice by mail weeks after the hearing concludes.

When a panel's approval rates span over 60 points, your file must be robust enough that no judge can dismiss it due to weak documentation. An attorney who understands the nuances of the Houston West panel can help you anticipate the vocational expert's testimony and identify gaps in your medical record. Preparing a comprehensive file ensures you are ready for the hearing regardless of which judge is assigned to your case.

Field offices that route cases here

If your hearing is at Houston West, your case originated at one of the SSA field offices below — the local intake counter where you (or a representative) filed the initial application. SSA's published service areas route these offices' appeals here. Field offices don't decide hearings, but they hold your file, issue benefit-payment notices, and field the day-to-day questions during your wait.

Frequently asked questions