SSA Hearing Office

Charleston, WVSSA Hearing Office

The current wait for a hearing at this office is 7 months, which is faster than the national average of 8 months.

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Who decides cases at this office

The seven judges at this office display a wide spread in their allowance rates, with outcomes ranging from 37% to 78%. Because cases are assigned randomly, you cannot choose your judge, and each one weighs evidence differently. This variation means your legal strategy must be robust enough to satisfy the requirements of any judge on the panel.

Approval Rate
79%
Total Decisions
30,162
Approval Rate
75%
Total Decisions
12,547
Approval Rate
71%
Total Decisions
32,814
Approval Rate
66%
Total Decisions
30,005
Approval Rate
64%
Total Decisions
17,484
Approval Rate
62%
Total Decisions
7,714
Approval Rate
59%
Total Decisions
5,073
Approval Rate
54%
Total Decisions
4,456
Approval Rate
45%
Total Decisions
19,042
Approval Rate
39%
Total Decisions
18,499
Rank Judge Approval Rate Total Decisions
1Valerie A. Bawolek 79% 30,162
2Jon K. Johnson 75% 12,547
3Toby J. Buel Sr. 71% 32,814
4M. D. Crislip 66% 30,005
5Sabrina M. Tilley 64% 17,484
6William R. Paxton 62% 7,714
7Christopher Galloway 59% 5,073
8Breinne A. Mullins 54% 4,456
9Francine A. Serafin 45% 19,042
10Nathan Brown 39% 18,499

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How long you'll wait

At Charleston, the average wait from hearing request to written decision is 7 months— versus a national average of 8 months. Here's how it's tracked month by month over the past 16 months.

Wait (months)
0246810Jun '24Sep '25

Your odds change dramatically with a lawyer

SSDI hearing approval rates — represented vs. on your own

WITHOUT A LAWYER
baseline approval rate
Unrepresented claimants
WITH A LAWYER
~3×
higher approval rate
Represented claimants
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Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.

Going to your hearing

Hearings at the Charleston office involve you testifying under oath before an ALJ. Because the panel's allowance rates vary significantly, your file must be prepared before you enter the room. You should bring updated medical records, a detailed log of your daily activities, and a list of all medications including their side effects. A vocational expert will often testify to determine if jobs exist that fit your specific physical or mental limitations. You have the right to question this expert, which is often a critical moment of the proceeding. Ensure all evidence is submitted well before the deadline, as last-minute additions are restricted.

When a panel's allowance rates span over 40 points, your file must be strong enough that no judge can dismiss it on weak documentation. Many claimants assume the hearing is a simple conversation, but the reality involves complex questions from a vocational expert that can derail a claim if you are unprepared. Understanding the tendencies of the Charleston panel allows you to anticipate these challenges and refine your testimony.

Field offices that route cases here

If your hearing is at Charleston, your case originated at one of the SSA field offices below — the local intake counter where you (or a representative) filed the initial application. Field offices don't decide hearings, but they hold your file, issue benefit-payment notices, and field the day-to-day questions during your wait.

Frequently asked questions