SSA Hearing Office

Phoenix Downtown, AZSSA Hearing Office

With a 10-month wait for your hearing, you have a critical window to organize the medical evidence that will decide your case.

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Judges whose most recent office on record is this one

Outcomes at this office vary across the panel, with approval rates for judges with at least 30 decisions on record ranging from 32% to 78%. This variation means that which judge you draw can impact your case, even though assignments are random. Because each judge weighs evidence differently, your file must be strong enough to succeed regardless of who presides over your hearing.

Approval Rate
78%
Total Decisions
3,164
Approval Rate
63%
Total Decisions
3,765
Approval Rate
59%
Total Decisions
773
Approval Rate
59%
Total Decisions
4,355
Approval Rate
56%
Total Decisions
571
Approval Rate
48%
Total Decisions
1,237
Approval Rate
45%
Total Decisions
3,987
Approval Rate
44%
Total Decisions
289
Approval Rate
38%
Total Decisions
2,107
Approval Rate
36%
Total Decisions
140
Approval Rate
36%
Total Decisions
1,884
Approval Rate
32%
Total Decisions
3,901
Rank Judge Approval Rate Total Decisions
1Kathleen Mucerino 78% 3,164
2Guy E. Fletcher 63% 3,765
3Michael D. Tucevich 59% 773
4John Gaffney 59% 4,355
5Sasha Paternoster 56% 571
6Christa Zamora 48% 1,237
7Carla L. Waters 45% 3,987
8Paula Fow 44% 289
9Sheldon P. Zisook 38% 2,107
10Paula Fow Atchison 36% 140
11Paula F. Atchison 36% 1,884
12Dante M. Alegre 32% 3,901

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How long you'll wait

At Phoenix Downtown, the average wait from hearing request to written decision is 10 months— versus a national average of 8.2 months. Here's how it's tracked month by month over the past 16 months.

Wait (months)
024681012Aug '24Jul '26

Approval rates change with a lawyer

WITHOUT A LAWYER
1×
baseline approval rate
Unrepresented claimants
WITH A LAWYER
~3×
higher approval rate
Represented claimants

Source: U.S. Government Accountability Office, GAO-18-37. The 3× gap is a population-wide average across all judges; individual outcomes vary.

Going to your hearing

Your hearing is a formal proceeding where an ALJ will review your claim and hear testimony. Because the wait time at this office is 10 months, you have a significant runway to update your medical records and document how your impairments limit your daily activities. Ensure your medication list is current and includes notes on side effects, as these are often scrutinized by the Vocational Expert who will testify about your ability to work. Evidence must be submitted well before your hearing date, as last-minute additions are restricted. During the session, you will answer questions about your work history and physical or mental limitations. A decision is typically mailed to you after the hearing concludes.

With a 10-month wait between filing and your hearing, you have a preparation window to identify gaps in your medical evidence and prepare for the specific questions a Vocational Expert will ask. When a panel's approval rates span 46 points, your file must be documented so thoroughly that it remains compelling regardless of the judge assigned to your case.

Field offices that route cases here

If your hearing is at Phoenix Downtown, your case originated at one of the SSA field offices below — the local intake counter where you (or a representative) filed the initial application. SSA's published service areas route these offices' appeals here. Field offices don't decide hearings, but they hold your file, issue benefit-payment notices, and field the day-to-day questions during your wait.

Frequently asked questions